Kandi Anderson
5968 S.
Country Hills Dr.
Taylorsville, UT. 84129
E-mail: kandianderson1981@gmail.com
Cell: 801-898-9799LinkedIn: www.linkedin.com/in/kandianderson1981/
E-mail: kandianderson1981@gmail.com
Career Summary
Grubhub
Seamless 801-307-3885
August
2010-Present
Data & Site Content Operations Supervisor March 2013-Present
Ø
Team management,
performance review, monitoring and coaching.
Ø
Recently completed
management training class as well as a five week course of professional
improvement webinars.
Ø
Built out a pilot
Wiki page for our department which has been used for training and as a
template for other departments throughout the whole organization.
Ø
Performance Management
for team members needing additional coaching and development.
Ø
Interview
potential team members.
Ø
Annual reviews
Data & Site Content Quality Assurance &
Post Sales Team Lead November 2012-March 2013
Ø
Monitor and delegate day to day workloads.
Ø
Built and ran reports in Salesforce.com to
monitor and analyze team productivity.
Ø
Developed First In/First Out queue system to
increase weekly menu entry efficiencies.
Ø
Build and maintain a relationship of trust with
all team members, but especially with those that were direct reports.
Data & Site Content Quality Assurance
Associate August 2011-November 2011
Ø
Reviewing new hire and tenured employee menus to
ensure they were entered correctly and to teach the entire team about the
proper processes and procedures for menu entry and updates.
Ø
Established credibility as a subject matter
expert and relationships of trust with team members in order for the coaching
and training to be most effective.
Data & Site Content Entry Associate August
2010- August 2011
Ø
Entering & updating detailed restaurant menus
on the Seamless website.
Ø
Building & maintaining relationships with
co-workers and restaurant partners as well as learning about the different
functions of each department’s role and how I could help myself and my team
become more effective.
Summary of
Qualifications
Ø
Played a major
role in the growth and changes associated with a startup including,
increasing turnaround times from 21 days to 48 hours.
Ø
Re-wrote, tested
and implemented QA rubric used for increasing overall quality.
Ø
Analytical and
detail oriented, able to identify and implement process improvements that
increase accuracy, consistency and efficiency.
United States
Post Office Remote Encoding Center 801-973-5500
February
2008-August 2010
Data Conversion Operator
Ø
Entering data from images displayed to ensure
mail is delivered to addressee or returned to sender if address is
incorrect etc.
Ø
Maintaining accuracy and speed requirements,
while also reaching personal goals I set for myself on a regular basis.
Ø
Continuously worked to improve quality and
quantity of work in order to meet and exceed the company’s expectations.
Redman Van & Storage 801-972-4420
July 2005-February 2007
Account Coordinator
Ø
Scheduling pickup and delivery of freight
throughout Utah, Idaho and Wyoming.
Ø
Preparing drivers paperwork for local and long
distance hauls, speaking with customers and bookers via phone, e-mail and
fax.
Ø
Regularly speaking with clients to discuss
details of moving their freight from origin to destination.
Ø
Working with warehouse men to ensure proper
freight is handled. Filing, scanning, emailing paperwork. Used computer
programs such as Microsoft Suite & program specific to North American Van
Lines, American Woodmark Cabinets and Home Express.
Ø
High focus on Customer Service and attention to
detail.
Core Competencies & Skills
o Flexible,
adaptable and ability to manage multiple projects.
o High
attention to detail and quality.
o Able
to effectively maintain high productivity as well as team morale and
engagement.
o Computer
and technical literacy.
o Communication
skills: listening, written and verbal.
o Extremely
personable, ability to build and maintain relationships or trust and mutual
respect.
Education
Myotherapy College of Utah:
Ø
Graduated 11/2004. Completed course with a 3.7
GPA
Jordan High School:
Ø
Graduated 06/2000 in General Studies with a 3.5
GPA
Volunteer Work
American Cancer Society Making Strides Against
Breast Cancer – September 2011
- October 2012
Ø
Hosted multiple fundraisers and participated in a
5k walk to raise awareness for breast cancer.
Seamless.com Culture Committee - August 2012-April 2013
Ø
Member of the Seamless Culture Committee which
was created to help employees become more engaged.
References
Available Upon Request